Delivery & Returns Information

Delivery area

We deliver throughout the European Union. Delivery methods and charges available for a particular order are shown at checkout after the delivery address is entered.

Dispatch and estimated delivery times

• Orders placed before 12:00 are dispatched the same day.
• Ireland: estimated delivery within 1–3 working days.
• EU destinations: estimated delivery within up to 7 business days.

Delivery times are estimates and can be affected by the carrier or circumstances outside our reasonable control.

Free GLS shipping

• Ireland: free GLS shipping when the qualifying order value is more than €150.
• EU destinations outside Ireland: free GLS shipping when the qualifying order value is more than €250.

The qualifying value is assessed at checkout after applicable product discounts, coupons and rewards, and excludes delivery charges. A value exactly equal to €150 in Ireland or €250 elsewhere in the EU does not qualify; the first qualifying cent is €150.01 or €250.01 respectively. GLS availability remains subject to the delivery destination and the existing parcel eligibility rules shown at checkout.

14-day right to cancel

Under the Consumer Rights Act 2022, a consumer generally has 14 days to cancel an online purchase without giving a reason. For goods, the period begins on the day the consumer, or a person nominated by the consumer other than the carrier, receives the goods. If goods from one order are delivered separately, the period runs from receipt of the last item, lot or piece.

Notify us before the cancellation period expires by emailing info@celticbuds.com, by sending a clear statement through our Contact Us page, or by using the model cancellation form below.

How to return goods after cancellation

1. Notify us of the cancellation within the applicable 14-day period.
2. Return the goods without undue delay and no later than 14 days after notifying us.
3. Address the package to: ALVINI Ltd, trading as Celtic Buds, 39 Cruises Street, Limerick, V94 AD73, Ireland.
4. Please include a copy of the original invoice so we can identify the return. If a copy is unavailable, include the order number and the name and email address used for the order. The invoice copy is requested for identification and is not a condition of exercising a statutory right.

For a change-of-mind cancellation, the customer bears the direct cost of returning the goods unless we agree otherwise. Take reasonable care of the goods. A consumer may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Refunds after cancellation

We reimburse payments covered by the cancellation, including the price paid and the cost of our least expensive standard delivery option. If a more expensive delivery option was selected, the additional delivery cost is not refundable. Reimbursement is made without undue delay and no later than 14 days after we are informed of the cancellation. We may withhold reimbursement until we receive the returned goods or evidence that they were sent back, whichever occurs first. We use the original payment method unless another fee-free method is expressly agreed.

Exceptions to the cancellation right

The cancellation right does not apply where a statutory exception applies. This includes, where the legal conditions are met, goods made to the customer’s specifications or clearly personalised; goods liable to deteriorate or expire rapidly; and sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed after delivery.

Faulty, damaged or incorrect goods

These cancellation rules do not limit statutory rights where goods are faulty, damaged, not as described or otherwise not in conformity with the contract. Contact us through our Contact Us page for the appropriate remedy and return arrangements. The trader bears necessary return costs where the trader is responsible for non-conforming goods.

Model cancellation form

You may copy and send the following wording. Using this form is optional; any clear statement communicating the decision to cancel is sufficient.

To: ALVINI Ltd, trading as Celtic Buds, 39 Cruises Street, Limerick, V94 AD73, Ireland. Email: info@celticbuds.com. Telephone: +353 85 198 4646.

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Goods: ______________________________

Ordered on: __________________   Received on: __________________

Order number: ______________________________

Name of consumer(s): ______________________________

Address of consumer(s): ______________________________

Signature of consumer(s) (only if this form is notified on paper): __________________

Date: __________________

Legal reference: Consumer Rights Act 2022, Part 5, Chapter 5. This information is a practical summary and does not limit mandatory consumer rights.